All sales are subject to our standard terms and conditions. Prices and (detailed descriptions of exactly what is required) are subject to change without notice/communication. All offers are subject to availability.
We do not sell products (that are bought and sold) on a sale or return basis.
We will accept the return of any item with a real/honest manufacturing fault, up to 6 weeks from the date of purchase. Proof of invoice will be needed.
We do not pay the cost for return items.
Defected items should be returned to the address on our contacts page.
Once a defected item has been received a refund or exchange will be issued.
Images and Copyright
oxbridgesatchels.co.uk photograph all products in-house and keep/hold copyright on all of the images produced.
Data Protection and Privacy
Please be aware that your personal details will not be distributed to any third party and all details given by will be used for the only plan/purpose of replying to your questions and any information that oxbridgesatchels wishes to share with our registered customers.
We may record and use your IP address to check your location against your account and protect you against illegal fraud.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
The type of information we will collect about you includes:
Your name
Address
Phone number
Email address
We will never collect sensitive information about you without your clear permission.
The information we hold will be up to date. You can check the information that we hold about you by emailing us. If you find any mistakes we will delete or correct it quickly.
We may use technology to track the patterns of behavior of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually change your browser to prevent this happening. The information collected in this way can be used to identify you unless you change your browser settings.
Complaints
If you have any complaints about this site or the service given please contact us. We will treat any complaint in full confidence and will reply to you within 5 working
days
Changes to Legal
We reserve the right to update these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use the Website
Your concerns
If you have any questions about material which appears on our site, please contact [email protected]
Thank you for visiting our site.
Hope you have a lovely shopping experience with us.
